Change Strategy

Business is a continuous cycle of change:

  • Businesses need to improve continuously to ensure their market competitive advantage.
  • Markets move and change, customers change depending on their needs and wants
  • Customers look for businesses that are reliable, provide high-quality products, and have integrity towards their customers
  • Customers look for businesses they can trust

Businesses need to be able to adapt to change

  • Business success is a consequence of the business change
  • Changes ensure a business provides the best up to date services and products to their customers
  • The change ensures continuous improvement
  • A change programme can be any business change from a product or service change to a business recovery or turnaround
Business Change:
  • How to reach the strategic objectives for your programme
  • How to ensure the success of the programme delivery
  • Control the programme delivery and success
  • Control the programme budget
Pre-Change Strategy analysis:
  • Select a third party with business change expertise to Produce and Review your Business SWOT analysis
  • They will research (do discovery) on your specific business to understand the issues and put togther a set of change / recovery options.
Strategy planning:
  • They will select the appropriate option and start the process of recovery
  • The steps might seem drastic but they will be nessessary to proctect the business
  • Business Context:
    • Vision – what is your business future vision
    • Mission – what is your business mission
    • Objectives – what are the business objectives you want to achieve
  • Business change alignment to context:
    • Strategy – what is your strategy to achieve your business objectives
    • Tactics – what tactics are you going to apply to achieve your business objectives
    • Application – impact analysis and implementation plan to meet objectives
    • Structure – of organisation, processes and business units
    • Define – Target Operating Model and processes
Strategy Planning Outcomes:
  • Have a defined set of business objectives
  • Define specific metrics to measure
  • Be transparent to everyone in the organisation
  • Define the Target Operating Model
  • Define the Organisational skills matrix
  • Define the project/programme roadmap
  • Business change implementation plan
Business Change Planning Outcome:
  • Review the programme progress and value provided by each individual on the programme
  • Update your shareholders on a 6 monthly basis with the progress and failures
  • Have the integrity to stop the programme if needed
The analysis strategy: Why a business change is needed?
  • Understand the reason “WHY” the business change is needed
  • Understand the customer’s perspective of your business services and products
  • Something to keep in mind – you need your customers more than they need you
  • Customers vote with their feet and their wallets
  • Without customers, you have no business
When is a business change needed?
  • Is there a change in your specific market, products, or services domain
  • Is there a change in customer tastes or needs for your products or services
  • Have your competitors innovated faster and better than you
  • Have you decided you are going to preempt and lead the industry change
  • Are your systems and operating processes outdated and in need of reinvention/replacing
What type of business change is needed?
  • Streamline customer experience
  • New or upgraded technology is needed to future proof your business and bring your systems into a new era in your industry
  • Are you upgrading or providing new products and services for your market
  • Does your business have major issues, a business recovery or turnaround may be needed
Who is impacted by the business change?
  • Your customers
  • Your employees
  • Regulators in a regulated industry
  • Government departments
  • Industries that you provide services to
  • Partners and third parties that provide services to your business
  • Your business partners
  • Your shareholders
Where in the business is the change needed?
  • Business locations – international and local
  • Business Units – business operating model
  • Business Product and Service lines
How will the change be made successfully?
  • Identify the success factors
  • Ensure the change strategy is not compromised
  • Select the change delivery team members that have the skills needed
  • High-level analysis needs to be done upfront – you need a good quality roadmap
  • Delivery plans need to be implemented after the high-level analysis is complete
  • Ensure you have a robust plan for a “Way of working” which ensures successful outcomes for the business